Refund Policy

Last updated: 7 October 2026

Change of mind

Our boxers are underwear, so for hygiene reasons we cannot accept returns or exchanges if you change your mind, including for size.

We are also a small business, growing so we can bring plastic-free clothing to more people, and every pair counts.

If you are unsure of your size, email us before you order and we will help you choose.

If something is wrong

If your order is damaged, faulty, not as described or not what you ordered, you are entitled to a repair, replacement or refund under the Australian Consumer Law. This applies even if an item has been worn or washed as the care label says. Nothing in this policy limits those rights.

Email support@the1855.com with your order number, what is wrong and a photo if you can. We will reply with what to do next. If the problem is covered, we pay the reasonable cost of sending it back. Refunds go to the payment method you used.

Questions

Email support@the1855.com. If we cannot resolve a problem together, you can contact Consumer Affairs Victoria or the consumer protection agency in your state or territory.